Frequently Asked Questions
Everything you need to know about your JOSEF SEIBEL shopping experience.
What is the 'European Comfort' standard used in JOSEF SEIBEL shoes?
JOSEF SEIBEL shoes are engineered using anatomical lasts and high-quality leathers to ensure a natural fit. Our 'European Comfort' standard focuses on flexible outsoles, padded footbeds, and breathable materials to provide all-day support.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for all unworn merchandise in its original packaging. Please ensure the tags are attached and the soles show no signs of outdoor wear to receive a full refund.
How do I determine my correct size in European numbering?
We provide a comprehensive size conversion chart on every product page. Generally, European sizes run slightly differently than US sizes; if you are between sizes, we recommend ordering the next size up for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through providers like Afterpay and Klarna.
How should I care for my leather shoes to ensure they last?
To maintain the longevity of your shoes, we recommend cleaning them with a damp cloth and applying a high-quality leather conditioner or cream regularly. Avoid direct heat sources when drying wet leather.